Shipping Policy

Thank you for shopping with Immobilienverwaltungsgesellschaft Lumpe mbH. We are committed to delivering your Work From Home Essentials efficiently and safely. This Shipping Policy outlines how we handle shipping and delivery of your orders.

1. Shipping Locations

We currently ship to:

  • Germany (Domestic)

  • European Union (EU) countries

If you're outside the EU and interested in our products, please contact us directly at lumpedirkfreital@outlook.com to discuss possible shipping options.

2. Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Times

Destination Estimated Delivery Time
Germany 2–5 business days
EU Countries 5–10 business days

Note: Delivery times may vary due to courier delays, customs, or holidays.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the size/weight of your order. We strive to offer fair and transparent shipping rates.

  • Free shipping may be available on orders over a certain amount (as advertised on our website).

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if available). You can use this number to monitor the status of your delivery.

6. Delays or Issues

While we work hard to ensure timely delivery, delays can occur due to:

  • Weather conditions

  • Customs clearance (for international orders)

  • Courier service disruptions

If your order is significantly delayed, please contact us at lumpedirkfreital@outlook.com, and we’ll assist you promptly.

7. Incorrect Address

Please make sure your shipping address is correct when placing an order. We are not responsible for orders shipped to incorrectly provided addresses.

If you realize a mistake after placing your order, contact us immediately. If the order hasn’t shipped yet, we’ll do our best to correct the address.

8. Lost or Damaged Packages

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage.

  • If your package is lost, reach out to us and we will work with the courier to investigate and, if necessary, replace your order.

9. Contact Us

If you have any questions about your order or our shipping policy, please reach out:

Immobilienverwaltungsgesellschaft Lumpe mbH
📍 Zschiedger Weg 5, 01705 Freital, Germany
📧 lumpedirkfreital@outlook.com